Installer Portal

Onboarding & FAQs

Our short video series walks you through everything you need to know about Ori. All it takes is 15 minutes. Sit back, and enjoy.

To-Do Timeline

After watching our video series, you’re ready for action. Follow Ori’s step-by-step guide below, which tells you exactly what to do when — with helpful downloads along the way.

Step 1
Step 1
Pre-Install Coordination

8-12 weeks before installation

A successful installation starts with tight knit communication before we arrive on-site. Coordinate the receiving, delivery and site review process with your Ori Project Manager. If you do not know who your Ori Project Manager is, email projects@oriliving.com.

Videos 1-4
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Step 2
Step 2
Product Training

2 weeks before Installation

Team members should arrive on-site prepared and knowledgeable. A short time spent watching videos (above) and reviewing manuals beforehand can save hours, if not days, over the course of a project.

Videos 1-7
Step 3
Step 3
Print Installation Manuals & Installation Schematics

1 week before Installation

It is best practice to have copies of these documents printed and in a binder on-site with each team. Although tablets will also work, mobile devices are not recommended for Manuals and Schematics.

Video 4
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Step 4
Step 4
Material Delivery & Room Staging

Beginning of Installation

After receiving the material at your local storage facility or on-site, you should sort and move items directly to their final apartments, on the delivery date. Do not leave any material in the common areas of the building.

Videos 2-3
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Step 5
Step 5
Installation Process

Throughout the installation

Throughout the delivery & install process, focus on efficiency. If issues are encountered and basic troubleshooting fails, teams should record the issue in the Ori Installation Assistant and move on to the next best task - keeping the project moving forward.

Video 2, 4
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Step 6
Step 6
Ori Installation Assistant & Progress Tracking

At the end of every day

Make sure you grow well versed in utilizing the Ori Installation Assistant on your mobile device frequently when on site. Teams are expected to take ‘Product Snapshots’ of every system worked on, each day.

Video 4
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Step 7
Step 7
Change Orders, Expansion of Scope & Replacement Item Requests

If something goes wrong

Any changes to the project scope (change orders) should be provided to Ori within 24 hours of identifying the necessary change. All change orders must include resource, schedule and cost implications.

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Step 8
Step 8
Complete products in sets [10 max]

Installation Phasing

Do not get too far ahead in the project with semi-complete products lingering behind. Be sure to complete the assembly, movement activation, quality check, punchlist and trash removal before moving onto the next set.

Videos 5-6
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Step 9
Step 9
Close-out & Final Review

When a system is complete, and project close-out

Teams can begin to finalize a product's installation when the assembly is complete and it has been programmed and moved successfully 10 times without any obstructions. Final close-out involves recording serial numbers, completing the punchlist and reviewing the system with an Ori Project Manager.

Video 7

Important best practices

Show up prepared

Knowledge and proper preparation are key. Showing up to the job-site without reviewing the training videos and Installation Manuals beforehand will severely impact efficiency. Preparing for a short time beforehand will save  many hours on-site.

Keep the site organized

Orderliness and efficiency reduces headaches. Ori products consist of a lot of material and hardware. Keeping your work space organized and clean will limit the possibility of losing hardware or damaging material.

Track install progress

Communication and onsite visibility limits surprises. Using the Installation Assistant to track progress is critical to delivering projects on time and on budget. Notify Ori promptly if the project is expected to extend beyond agreed upon deadlines.

Report conflicts promptly

Damage, missing items, and troubleshooting are where additional costs get incurred. Installation teams should be sure to notify their Ori Project Manager of any damages, missing material or manufacturing errors as soon as they are identified.

Additional Documentation